Refund
Policy

By scheduling an appointment, purchasing products, or receiving installation services from Smart Audio & Security, you agree to the terms outlined in this Refund Policy. Our goal is to provide every customer with exceptional products, professional workmanship, and transparent service. Because many of our products are custom ordered, programmed, or installed specifically for your vehicle, certain items and services are subject to different refund and return conditions.

Approved refunds will be issued to the original payment method whenever possible. Once processed, refunds typically appear within 5–10 business days depending on your financial institution.

Unused, unopened standard-stock merchandise may be returned within 7 days of purchase with the original receipt. Products must be in new condition, include all original packaging and accessories, and must not have been installed or modified. Shipping charges are non-refundable.

Smart Audio & Security is happy to install customer-supplied equipment when compatible with the vehicle. While we stand behind our workmanship, we cannot warranty customer-supplied products or guarantee their performance, compatibility, or manufacturer support. Labor charges remain non-refundable once installation begins.

Have a question about your purchase or refund?

If you have any questions regarding this Refund Policy, need assistance with a return, warranty claim, or appointment cancellation, our team is here to help.