TERMS &
CONDITIONS

By scheduling an appointment, purchasing products, or receiving installation services from Smart Audio & Security, you agree to the terms outlined in this Refund Policy. Our goal is to provide every customer with exceptional products, professional workmanship, and transparent service. Because many of our products are custom ordered, programmed, or installed specifically for your vehicle, certain items and services are subject to different refund and return conditions.

Smart Audio & Security is not responsible for pre-existing vehicle issues, manufacturer defects, hidden damage, or problems unrelated to the services performed. Our liability is limited to the amount paid for the specific product or service provided. We are not responsible for incidental or consequential damages arising from the use of our products or services.

Customers are responsible for ensuring their vehicle is in safe working condition before installation. Smart Audio & Security is not responsible for issues caused by pre-existing electrical faults, aftermarket modifications performed by others, worn vehicle components, or manufacturer defects. Customers agree to inspect their vehicle upon pickup and report any concerns promptly.

We are committed to resolving customer concerns fairly and professionally. If a dispute cannot be resolved through direct communication, both parties agree to attempt mediation or another mutually agreed-upon dispute resolution process before pursuing legal action, unless otherwise required by applicable law.

SmartAudio provides the Site "as is" without warranties of any kind. To the fullest extent permitted by law, SmartcAudio not liable for any damages arising from your use of the Site.

Smart Audio & Security reserves the right to refuse or discontinue service at its discretion when necessary, including but not limited to abusive behavior, unsafe working conditions, fraudulent activity, or failure to comply with these Terms & Conditions.

We may update these Terms & Conditions periodically to reflect changes in our services, business practices, or applicable laws. Any revisions become effective upon publication on this website. Customers are encouraged to review this page periodically for the latest version.

Smart Audio & Security
320 South Broadway, Unit 8
Lawrence, MA 01843
Phone: (978) 258-9495
Email: info@smartaudio.co
Website: www.smartaudio.co